Viova is an AI voice agent built specifically for automotive dealerships. It answers inbound phone calls, responds to customer questions about hours, services, and vehicle status, books and reschedules service appointments directly through your DMS, and schedules sales appointments and callbacks. Viova does not replace your service advisors or BDC team. It handles the call volume that would otherwise go to voicemail or overflow during peak hours, so your team can focus on the customers already in front of them.

No. Viova is built to work alongside your existing team, not instead of them. Complex inquiries, situations that require judgment, and anything outside a routine booking or question are routed to the right team member by email notification. Viova handles the repetitive, high-volume work of answering calls and booking appointments, which gives your advisors and BDC staff more time for the customers who need a real conversation.

Viova connects directly to your dealership's DMS to check availability, book, reschedule, and cancel service appointments in real time. When your advisor opens their schedule in the morning, appointments Viova booked overnight are already there. There is no manual entry, no reconciliation step, and no separate scheduling system to maintain alongside your existing workflow. Viova supports integrations with PBS, Tekion, Dealertrack, Xtime, CDK, Reynolds, Quorum, and Autosoft.

Yes. Viova answers inbound calls around the clock, including after hours, weekends, and peak volume periods when your team cannot get to every call. Most dealerships lose service and sales opportunities to voicemail during these windows because customers who reach voicemail typically do not call back. Viova answers instead, resolves what it can, and books appointments directly in the DMS overnight.

Yes. In addition to service scheduling, Viova can schedule sales appointments and organize callback queues for your sales team. It captures the customer's intent, gets the relevant details, and either books the appointment directly or queues a callback so your sales team follows up with full context instead of a cold lead.

Setup does not require a platform overhaul or new interface for your team to learn. Because Viova integrates directly with your existing DMS, most dealerships are live without a significant change to daily workflow. Exact timelines depend on your specific DMS provider and integration requirements, which is something we walk through directly during a demo.

Viova routes the inquiry to the correct team member by email notification so nothing falls through the cracks. It is designed to recognize the edge of its own scope rather than guess, which protects the customer experience and keeps your team in control of anything that requires a human judgment call.

Viova is a real-time voice agent, not a chatbot or a scripted phone tree. It answers live calls, understands customer intent, and carries a natural conversation rather than routing customers through menu options. Customers speak to Viova the same way they would speak to a member of your team.

Viova is priced based on dealership size and call volume, with plans structured for single-rooftop stores up through multi-rooftop groups. Integration fees vary depending on your DMS provider. Because pricing depends on your specific setup, the most accurate numbers come from a short conversation with our team, which you can book directly at viova.ai/book-a-demo.

Viova is built for dealerships of any size, including independent stores, franchise rooftops, and multi-rooftop groups. The platform is DMS-agnostic in its approach, which means the underlying technology adapts to how your specific store operates rather than requiring you to change your workflow to fit the platform.