An outbound calling campaign is a structured, proactive round of phone calls a dealership initiates to reach a list of customers, rather than waiting for customers to call in. Common use cases include customer satisfaction surveys, service and sales offers, recall notifications, and service-due reminders.

Yes. Viova places the calls, holds the conversation, and either transfers an interested customer live to a team member or logs the response for follow-up, depending on the campaign type. A dealership team sets up the campaign once and reviews the results rather than dialing each contact individually.

Outbound campaign outcomes, such as booked appointments from recall or service reminder calls, integrate with the dealership's DMS the same way Viova's inbound appointment booking does. This means a call outcome can result in an appointment landing directly on the service schedule without manual entry.

A survey campaign is designed to collect and report on customer feedback, such as satisfaction after a service visit. A marketing outreach campaign is designed to promote an offer or event and connect interested customers directly with a team member through a live transfer. Both use the same outbound infrastructure but are configured for different outcomes.

Yes. Dealers upload their own contact list and write the content of the outreach, including survey questions, offer details, recall language, or reminder content. Viova delivers that content in conversation but does not generate outreach messaging independently.

A dealership uploads a list of vehicle owners affected by a recall, and Viova calls each owner, explains the recall, and books them in for the repair directly during the call if they're ready to schedule. This moves recall compliance from a mailed notice to a scheduled repair order in a single outbound effort.

Yes. Every outbound campaign produces a report showing who was reached, what was discussed, and the outcome, whether that's a survey answer, a live transfer, or a booked appointment. This gives service managers and BDC managers a clear record without needing to review call recordings individually.